Downstream issues invoices per order — individually or grouped — with instant billing on submission or completion, based on your account's payment terms.
Downstream operates with a streamlined billing system to ensure transparency and efficiency for our customers. We provide flexible invoicing options — individual invoices per order or grouped billing — enabling clear tracking and accountability for every transaction.
Invoicing Options: Individual and Grouped
Every time an order is submitted through Downstream — whether it's for a service or equipment rental — an invoice is created. By default, each order receives its own standalone invoice to provide complete clarity on charges, activity, and project-specific costs.
Downstream also supports grouped billing and invoices. Customers can have invoices grouped — for example by project, address, or billing cycle — so related charges are consolidated onto a single invoice. If you would like grouped billing set up for your account, contact our support team to configure the grouping that works best for your operations.
Standard Billing (Due on Receipt)
For accounts without approved terms, payment is due immediately upon order submission. A card on file is required, and charges are processed automatically to ensure smooth and timely operations.
| Invoice Timing | Immediately upon order submission |
|---|---|
| Credit Limit | Not applicable |
| Net Terms | Due on Receipt |
| Payment Method | Credit/debit card on file (auto-charged) |
Net Terms (Approved Accounts Only)
Customers approved for Net Terms (Net 14 or Net 30) will receive an invoice immediately upon order completion. These invoices must be paid according to the designated terms. Approval is subject to a credit review.
| Invoice Timing | Immediately upon order completion |
|---|---|
| Credit Limit | Required and assigned during approval |
| Net Terms Options | Due on Receipt, Net 14, Net 30 |
| Payment Methods | Card, Bank Account, ACH, check, or optional autopay |
Credit Limit Details for Net Terms Customers
When approved for Net Terms, Downstream assigns your company a specific credit limit amount in dollars. This limit applies across all users and locations under your company profile.
- Orders can continue to be placed as long as the total of invoiced and active (not yet invoiced) orders stays under the credit limit.
- If your balance exceeds the approved credit limit, payment must be made before placing additional orders.
- Customers may request a credit limit increase if their volume grows or operational needs expand.
This ensures flexibility while maintaining a responsible credit management structure.
Autopay Options
- Standard Billing (Due on Receipt): Autopay is required and enabled by default for all accounts.
- Net Terms Customers: Autopay is optional and can be enabled for immediate processing upon invoice due date.
Accepted Payment Methods
- Standard Accounts: Must keep a valid credit card, debit card, or bank account on file.
- Terms-Approved Accounts: May pay via ACH, check, or enable autopay via bank transfer or card.
- Cash payments are not accepted.
Checks should be mailed to:
Downstream Systems Inc.
2261 Market Street STE 85667
San Francisco, CA 94114
To View or Update Your Billing Settings
- Navigate to your Profile in Downstream
- Click Manage Invoices
- Select the gear icon in the top-right corner
Conclusion: Understanding Downstream's invoicing and billing procedures is essential for smooth transactions and financial management. Our goal is to provide transparent and convenient billing solutions tailored to our customers' needs. For further assistance or inquiries regarding billing, feel free to contact our support team.